Standards
Within the NSW Disability Service Standards there are 10 standards, each
covering a different area of service provision. These include:
1. Service Access
Each person with a disability seeking a service has access
to a service on the basis of relative need and available resources.
2. Individual Need
Each person with a disability receives a service which is
designed to meet, in the least restrictive way, his or her individual needs
and personal goals.
3. Decision Making and Choice
Each person with a disability has the opportunity to
participate as fully as possible in making decisions about events and
activities of his or her daily life in relation to the services he or she
receives.
4. Privacy, Dignity and Confidentiality
Each person's right to privacy, dignity and confidentiality
in all aspects of his or her life is recognised and respected.
5. Participation and Integration
Each person with a disability is supported and encouraged
to participate and be involved in the life of the community.
6. Valued Status
Each person with a disability has the opportunity to
develop and maintain skills and to participate in activities that enable
him or her to achieve valued roles in the community.
7. Complaints and Disputes
Each person's is free to raise and have resolved, any
complaint or dispute he or she may have regarding the agency or the
service.
8. Service Management
Each agency adopts sound management practices which
maximise outcomes for consumers.
9. Family Relationships
Each person with a disability receives a service which
recognises the importance of preserving family relationships and is
sensitive to their cultural and linguistic environments.
10. Protection of Human Rights and Freedom from Abuse
The agency ensures that legal and human rights of people
with a disability are upheld in relation to the prevention of sexual,
physical and emotional abuse within the service.
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