Home Login Site Map

Standards

Within the NSW Disability Service Standards there are 10 standards, each covering a different area of service provision. These include:

1. Service Access
Each person with a disability seeking a service has access to a service on the basis of relative need and available resources.

2. Individual Need
Each person with a disability receives a service which is designed to meet, in the least restrictive way, his or her individual needs and personal goals.

3. Decision Making and Choice
Each person with a disability has the opportunity to participate as fully as possible in making decisions about events and activities of his or her daily life in relation to the services he or she receives.

4. Privacy, Dignity and Confidentiality
Each person's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.

5. Participation and Integration
Each person with a disability is supported and encouraged to participate and be involved in the life of the community.

6. Valued Status
Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.

7. Complaints and Disputes
Each person's is free to raise and have resolved, any complaint or dispute he or she may have regarding the agency or the service.

8. Service Management
Each agency adopts sound management practices which maximise outcomes for consumers.

9. Family Relationships
Each person with a disability receives a service which recognises the importance of preserving family relationships and is sensitive to their cultural and linguistic environments.

10. Protection of Human Rights and Freedom from Abuse
The agency ensures that legal and human rights of people with a disability are upheld in relation to the prevention of sexual, physical and emotional abuse within the service.